Frequently Asked Questions
Q: What is the advantage of buying at your store vs. buying my dress Online?
A: The most important reason is customer service which we pride ourselves in offering to every customer and a store that backs their product.
Q: Isn't shopping on the Internet better because I can view so many dresses at once?
A: Whether you are a prom, mother of the bride/groom or bridal customer, trying on styles to know if they compliment your body shape is the best way to find a dress. If you shop at Party Dress Express we have thousands of dresses to choose from, plus access to catalogs and the Internet.
Q: What if I find a dress at your store, but saw it cheaper online?
A: We price match with all authorized retailers. "Buyer Beware" of the internet, what you see is not always what you get. Most major designers do not allow online websites to discount their prices. However, there are a lot of websites that replicate designer styles and sell for less. The quality and appearance of the dress is never the same. If you do shop online, make sure it has a reputable store behind it.
Q: When is the best time to shop for a dress?
A: To custom order a dress we need about 3 months, so we recommend shopping 4 to 6 months prior to your event. Prom dresses are usually 2 to 6 weeks.
Q: Does your store sell off the floor or order dresses?
A: We do sell off the floor like department stores, however we can order if you need a different color or size. All orders are subject to availability.
Q: Am I going to find a dress within my budget?
A: The beauty of our store is that we are so big we are able to carry many designers to ensure we have a price for everyone's budget. The average price for our special occasion dresses are from $100.00 to $600.00 and our bridal gowns range from $200.00 to $2,000.00.
Q: Are your dresses samples?
A: No, all of our dresses are current season and first quality. Unfortunately sometimes due to the high traffic of the store, the dress may sometimes get damaged. In this case, we will either fix it or order you a new dress.
Q: What if I bought a dress and now I don't like it?
A: You can bring your dress back to our store with original tags in place and your sales receipt. We will than allow you to exchange your dress for another one of equal or greater value! We will not issue a cash or credit refund! Once you have exchanged your dress it is considered a FINAL SALE and no other exchanges will be allowed!
Q: How do I place a special order?
A: Our sales consultants will measure you and determine the size you need for the designer you choose. Before an order is placed, we require a deposit of $50.00 or more for a special occasion dress and half of the price for bridal gowns and wedding parties. You will get a phone call as soon as the order is placed, determining whether or not your dress is available within the time frame of when you need it by. If the dress is unavailable, you may request a full refund or your deposit may be used towards another dress at our store.
Q: Do you have a layaway program?
A: Yes, we encourage you to use our layaway program to ensure that you purchase the dress of your dreams! You'll be able to find your dress early and make payments right up to your event date. All you need to do is put down either $50.00 or half deposit on your dress and we will hold it on layaway. You can either make payments or pay the balance when you pick up the dress. All layaways are considered final sales and deposits and payments are non-refundable. If you see a dress in store you like better, we will let you exchange.
Q: Will I need Alterations?
A: Most dresses will need some sort of alterations. Dresses need to fit the largest part of you and the rest is done with alterations. We include alterations on Bridal, Bridesmaid and some Mother of the Bride lines. We also have a sizable referral list including two alterations shops located within our mall.
Q: I heard your store is very busy and overwhelming?
A: Yes, we are very busy especially weekends, but there is a reason for it, we are the best dress store and even when we are busy customers tell us we give the best customer service. This year we moved to a bigger and better location and we not only increased the size of our store but we now have 42 fitting rooms.
Q: Do you have any special sales or events?
A: We have exceptional value and service daily. Our extensive inventory is carried in sizes 0 to 24 in all price points. You can check out our web site for designer trunk shows, which take place over certain weekends. Also you can join us on Facebook to be the first to hear of our upcoming special events and sales.
